NEW: HealthPoint is now offering TeleHealth (phone/video) appointments. For the health and safety of our patients and staff, we are limiting our in-person appointment times. Please call your local clinic for more information.
HealthPoint continues to receive updates about COVID-19 and will add new information to this page as it becomes available. We recommend preparedness and prevention and are practicing that advice in our clinics with ALL patients, visitors, contractors, vendors, including all of our team members by screening for COVID-19 upon entry to any of our facilities and following all CDC protective measures. Please plan ahead as there may be a wait upon entering our facilities. Please also consider limiting who you bring with you to appointments as everyone MUST be screened. Read the latest COVID-19 updates from the U.S. Centers for Disease Control and Prevention (CDC).
Coronavirus (COVID-19) Frequently Asked Questions:
NEW: TeleHealth Appointments
What is a TeleHealth Appointment?
- A Telehealth appointment is a consultation visit with your HealthPoint doctor conducted over the phone or by video conference (when possible).
- These virtual consultations will be the preferred option for all non-emergency or COVID-19 related patient needs.
When will the TeleHealth program begin?
- Beginning Monday, April 6, 2020, all non-emergency appointments will be scheduled as a TeleHealth appointment. Also, all well-child visits for children over the age of 5, all annual exams, and physical exams will be suspended until further notice.
How do I schedule a TeleHealth appointment?
- TeleHealth appointments can be scheduled by calling your local HealthPoint Clinic during regular business hours. You will be asked to provide a 20 minute window of time during which your visit can be scheduled. If your healthcare provider is running behind, you will be called to reschedule your appointment.
Will my insurance cover my TeleHealth appointment? How much is the co-pay for these visits?
- There is no co-pay for any TeleHealth appointment for patients with third party payors or on our programs through April 30th, 2020.
- Patients who are Full Fee will be expected to pay 60% of the cost of the visit through April 30th, 2020. They can pay over the phone or HealthPoint will bill the patient.
Diagnosing & Testing
Can I get tested for COVID-19 at a HealthPoint Clinic?
- HealthPoint will test ONLY those who screen positive. Right now, that means:
- People who are experiencing symptoms of fever, cough, shortness of breath, or other respiratory conditions
- AND have either traveled recently, domestic or international OR
- Had contact with anyone diagnosed with or suspected of having COVID-19.
How long does it take to get the results, and how will I get them?
- UPDATE 4.23.2020 - It is currently taking about 48 hours to get results.
What is COVID-19?
- COVID-19 is a respiratory illness caused by the new coronavirus.
What are the symptoms?
- Most people, especially children and those under 60 with no chronic medical conditions, who contract COVID-19 develop very mild symptoms that include fever, a dry cough, and fatigue, few will develop more advanced symptoms such as shortness of breath.
- Learn more from the CDC about symptoms.
How easily does COVID-19 spread?
- The virus that causes COVID-19 seems to be spreading easily ("community spread") in many geographic areas.
- Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.
- Learn more from the CDC about how COVID-19 spreads.
Am I at risk for COVID-19?
- This is a rapidly evolving situation and the risk changes everyday. The Texas Department of State Health Services (DSHS) and local county and city governments are working closely with the CDC in monitoring the developing outbreak.
- Learn more from the CDC to see if you are at higher risk for severe illness.
Are children at a higher risk for getting very sick or potentially dying from COVID-19 infection compared with adults?
- Limited reports from China suggest that children with confirmed COVID-19 may have mild symptoms. However, as with other respiratory illnesses, certain populations of children may be at increased risk of severe infection, such as children with underlying health conditions.
Are pregnant women more susceptible to infection, or at increased risk for severe illness, morbidity, or mortality with COVID-19, compared with the general public?
- We do not yet know how pregnant women could be affected by COVID-19.
- Learn more from the CDC about COVID-19 and pregnancy.
When to seek medical care
Do I need to go to the ER?
- No, if you don't have any emergency warning signs. This will help limit the spread of the virus in our community. It will also allow emergency departments to care for patients with the most critical needs first.
When should I call my doctor?
- You should call us if you have fever, dry cough, fatigue, or shortness of breath and you have been in close contact with a person known to have COVID-19.
- Please call ahead before you come in so we can get you taken care of without putting you or anyone else at risk at any of our clinics.
Try this Coronavirus Self-Checker to help you make decisions about seeking appropriate medical care.
Are there any treatments available for people diagnosed with COVID-19?
- No, not at this time. The recommended treatment is to stay home and avoid contact with others, take cold medications for your symptoms, and rest.
What is HealthPoint doing to protect patients?
- We are screening anyone entering a HealthPoint clinic for COVID-19, this includes all patients, visitors, employees, contractors and vendors
- We are isolating potential positive cases to specific rooms that have been designated for COVID-19 testing
- We continue to disinfect exam rooms and all other clinic areas. This includes surfaces, door handles, grab bars, and stethoscopes
- We're encouraging patients to limit visitors to our clinics if possible.
How can I protect myself and my family? Please follow the recommendations below:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19. Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of face masks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
- Learn more from the CDC about protecting yourself and your family.