Welcome to the April Compliance Blog Post!
Welcome to the April Compliance blog post! This month, we are talking about Variances.
What is a Variance?
A variance is an undesired outcome not expected within the normal course of care or treatment. HealthPoint encourages open and honest reporting of actual or potential injuries or hazards to patients, visitors, and employees at all sites and services and at all levels of care throughout the organization as a continuing effort to promote a safe environment for all involved. You can learn more about variance reporting here.
How many did we have in the last year?
In 2022, HealthPoint had a total of 328 variances submitted. Of those, the highest number of variances received occurred in May. This was due to the weather-related closures. We entered a separate variance for each clinic closure which caused the total number of variances in May to be unusually high.
What’s the leading cause of variances at HealthPoint?
The top 5 categories of variances were medication, “other”, patient complaints, lab-related, and service interruptions.
- Within the medication category, most of those had to do with wasted medication,
- In the “other” category, most of them were non-patients seeking care. In many situations, we have to call 911 to assist those individuals because they are not established as patients and need a high level of immediate care,
- The patient complaints mostly related to clinical issues,
- Lab variances were related to preparation errors and
- Service interruptions had to do with power outages.
Overall, how did HealthPoint do in 2022?
The compliance rounding for all of 2022 averaged between 98-99% for every location. This is amazing and you get all the kudos from the Compliance Team! Since we can always be better, Compliance is working on a new checklist for 2023 rounding. Once completed, it will be shared with all of the clinic managers.